Terms & Conditions
1. PUTTING OUR ARRANGEMENT IN PLACE
1.1 In this Agreement, we, the supplier are known as ‘Soft Grass’ (c/o Abstracta Ltd) of Unit Monomark House, 27 Old Gloucester St, London, WC1N 3XX and you, the purchaser, are the person(s) or organisation, detailed on the order forms.
1.2 Our Agreement is made on the date we deduct payment from your credit card the details of which you provided on the order form.
1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us, on our website, currently at www.softgrass.co.uk.
2. MAKING YOUR CHOICE AND ORDERING
2.1 Browse our Website and select your chosen products.
2.2 Complete the Order Form in full and follow the instructions detailed on the Website.
2.3 Delivery address details must be correct as per royal mail - postoffice
address checker. We will not be held responsible for any incorrect address data resulting in an incomplete delivery.
3. WHAT HAPPENS NEXT
3.1 If your chosen products are in stock your Order will be processed. We will deduct the price payable for your chosen products from your nominated credit card and your chosen products will be despatched to you.
3.2 Should you not receive your chosen products at the address given / supplied on the order form, within 10 working days of us confirming their availability to you, please contact us to let us know. (Non UK mainland orders allow up to 20 days). You will then be given the choice of:
3.2.1 cancelling your order whereupon we will refund the Full Price or all monies you paid or
3.2.2 wanting a further agreed time period after which if your chosen products have not been received then option 3.2.1 will be available to you.
3.3 Should you choose option 3.2.1 then your refund will be made to the credit card you nominated on your order form.
3.4 Delivery address details must be correct as per royal mail - postoffice
address checker. We will not be held responsible for any incorrect address data resulting in an incomplete delivery.
4. IF YOU ARE NOT SATISFIED
4.1 You may return the products, within 7 working days from receipt of goods, to us whereupon a refund will be made as described in 3.2 above provided that the products are returned in the same conditions and original packaging as received. Customers returning goods will have to pay return postage and any postage when goods were originally despatched, unless faulty.
4.2 You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products which were not satisfactory from you. The returned items will be refunded and a new order will be placed.
4.3 Return of faulty or damaged goods should be made in accordance with the arrangements detailed in the blue delivery note which accompanied your chosen products.
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